contestada

The buffer in a bad-news message is a

a. statement completely unrelated to the bad news so that receivers will not know that bad news is coming.
b. hint that good news will follow.
c. denial of the requested action.
d. statement that reduces shock or pain and encourages the receiver to continue reading.

Respuesta :

Answer:

Option D is correct one.

The buffer in a bad-news message is a statement that reduces shock or pain and encourages the receiver to continue reading

Explanation:

A buffer is often used in a business communication in delivering a bad or negative news. To lessen the impact of the negative news and bring the reader into a positive frame of mind before he or she actually gets to the bad news. Its beneficial to have buffer to lessen the impact.